Refund policy

We want you to love how Movira feels — every step, all day. If something isn't right, we'll make it right.

This Refund & Return Policy applies to all purchases made through moviraworld.com, operated by Movira.

60-Day Fit Guarantee

Our sizing is designed to be as accurate as possible — but if the fit just isn't right, we've got you.

Wear them, wash them, and if you're not happy with the fit within 60 days of receiving your order, simply email us your order number and the size you need. We'll send you the correct size free of charge — no need to return the original pair.

Return Eligibility

Because socks are a hygiene-sensitive product, we do not accept returns for change-of-mind purchases. Returns are accepted only if:

  • The product is defective, damaged, or incorrect;
  • The return is requested within 14 days of delivery;
  • The item is unworn, unwashed, unopened, in its original packaging, and includes all original components.

How to Start a Return

Email office@moviraworld.com with:

  • Your order number
  • A description of the issue
  • Photos of any damaged or incorrect items
  • Your full name and delivery address

We'll review your request and send return instructions. Please do not send anything back without prior authorization — unauthorized returns cannot be accepted. We'll always provide the correct return address in your authorization email; please don't return packages to the sender address on the parcel.

Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover all return shipping and provide a refund or replacement.
  • All other approved returns: The customer is responsible for return shipping.

Refunds & Exchanges

We offer both refunds and exchanges, based on availability.

  • Refunds are issued to your original payment method.
  • Once we receive and inspect your return, we process the refund within 14 days and notify you by email.
  • If the return is due to our error, both the product and original shipping costs are refunded.

Cancellations

Orders can be cancelled before they are dispatched. Once an order has shipped, it can no longer be cancelled — you may request a return instead, if eligible.

Exceptions

The following cannot be returned:

  • Worn or washed socks
  • Opened hygiene-sensitive items
  • Items returned without prior authorization

Questions?

Email office@moviraworld.com — a real person will help you sort it out.