Refund policy

Scope

This Return and Refund Policy applies to all purchases made through the Movira website (moviraworld.com), operated by Movira Ltd.


60-Day Fit Guarantee

While our sizing is as accurate as possible, sometimes the fit just isn’t right. That’s why we offer our 60-Day Fit Guarantee.

Try our socks on, wash them, and if you’re not 100% satisfied with the fit within 60 days of receiving your order, simply email us at office@moviraworld.com with your order number and the size you need. We’ll send you the correct size free of charge — no need to return the original pair.


Return Eligibility

We do not accept returns for change-of-mind purchases. Returns are only accepted if:

  • The product is defective, damaged, or incorrect.

  • The return is initiated within 14 days of delivery.

  • The item is unused, in its original packaging, and includes all original components.

  • Hygiene-sensitive items (e.g., socks) must be unworn, unwashed, and in unopened packaging.


How to Initiate a Return

To request a return, please email office@moviraworld.com with:

  • Your order number

  • A description of the issue

  • Photos of any damaged or incorrect items

  • Your full name and delivery address

We will review your request within 2 business days and provide return instructions, including a return slip.

Please do not return your order without prior authorisation. Returns sent without approval will not be accepted.


Return Shipping Costs

  • Defective, damaged, or incorrect items: Movira will cover the return shipping costs and provide a full refund or replacement.

  • All other approved returns: The customer is responsible for return shipping costs.


Refunds and Exchanges

We offer both refunds and exchanges, subject to product availability.

  • Refund Method: Refunds are issued to your original payment method.

  • Refund Timeline: Once we receive and inspect your return, we will process the refund within 14 days and notify you by email.

  • Shipping Refund: If the return is due to our error (wrong item, defective product), both the product cost and original shipping costs will be refunded.


Cancellation Policy

Orders can be canceled before they are shipped. Once an order has shipped, cancellation is no longer possible — you may request a return instead, if eligible.


Exceptions

The following items cannot be returned:

  • Worn or washed socks

  • Hygiene-related items that have been opened

  • Items returned without prior authorization


Non-Delivery Claims

If your order never arrived, please contact us at office@moviraworld.com. We will work with the shipping provider to locate your parcel. If it cannot be found, you will be eligible for a full refund or replacement.


Return Address

We will provide the appropriate return address in your return authorization email. Please do not return your package to the sender address on the shipping label.

 

Movira Ltd

1209 Mountain Road PL NE

Website: moviraworld.com

Email: office@moviraworld.com